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Did you apply at a specific passport office? The main one is/was in Milton Keynes iirc. Could try sending two docs that you don’t mind losing to HMPO there, care of passport renewals team, with a brief cover letter from you explaining what it’s for (include your ref #).
This might work, or it might not, or it might take weeks, but if you’re unable to get any further info it’s what I wager on.
Leshaches
I am getting a new passport. I had my identity verified by a friend, I did the form online and was contacted about the hyphen in my name. It shouldn't be there but it is. In order to get it changed I have to send in two bits of documentation where your name doesn't have the offending hyphen. Easy I said. I will email you the address she said. No email. Where do I send these docs? I really need to get this over the line before travelling at Easter!