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Thanks, I've signed up but couldn't see an option for the tracker tariff - will contact them and continue the changover anyway because I can't get my head around the way EDF bills and they've never managed to get one of our smart meters working.
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Instant response to my email, amazing!
I've was on hold with EDF for over an hour before christmas.
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this was their update today "We are ramping up migration numbers and have now migrated 20,000 accounts across to Octopus Energy systems. There's nothing for you to do in the meantime. Once your account is migrated you will receive an email from hello@octopus.energy which will allow you to set a new password, access your online account and download the app."
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I’ve been amazed how quick they are, and how much better service you get (at the moment).
Response times might change with demand with large scale migrations and volume of new customers on the horizon, but pleased with them at the moment.
For anyone with solar, currently you can’t combine the EV tariffs (go / intelligent) with their 15p fixed or agile export tariffs.
You can have the export tariffs with the tracker import tariff though.
This might change in future as the outgoing tariff is a ‘beta’ product.
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Pretty sure most don’t connect to (home) WiFi. It’s all done via the sun card and the connection from your meters. If you haven’t already, try moving the display unit closer to see if it re-establishes a connection?
If from the meter itself, check nothings fit in the way/anything has changed. Sometimes it can just be the network provider changing something which is annoying. If you know what network the sim uses then could always do a coverage checker.
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Also don't think the meters themselves connect to WiFi directly, the IHD acts as a hub for that.
My meters been offline since last Jan. Took much bothering of Bulb to be told that this isn't actually the supplier's responsibility and they're managed by the Data Communications Company. On three occasions Bulb sent a request for them to be rebooted (which farcically takes 'up to five weeks') but no joy.
Bit of googling suggests it's a large scale problem with a backlog of meters that need fixing. I figured a while back that there was no point trying to get Bulb to do anything more, am waiting for the Octopus switch to happen and will try pestering them.
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Did see a rumour that theyve shut the door. Think with them bringing all of bulbs customers over and everyone waking up to this tracker they have been swamped.
It's all very odd though. How come there is one energy company out there offering a tariff that is soo much less than everyone else - and yet it still seems the tariff cap is going up in April?
Are all the energy companies now making a killing? How is this what's going on?
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The cap is only going up because govt support is lessening. At the moment the “cap” as it used to be called should be at £3.5-£3.7k when it was last set in November 22 for Jan-Mar 23, however because of govt intervention (called energy price guarantee or EPG), the price we pay as consumers is subsidised by the govt to bring the representstive household price down to £2.5k. Come April EPG support from govt will be lessened which will feel like the “cap” is increasing however it’s not, just the govt being less generous with the subsidy to households.
However with the fairly rapid fall in the past few months of wholesale energy prices there’s a lot of talk that suppliers will soon be able to offer fixed rate tariffs again that’s less than the EPG rate of £3k. April may be the trigger, as that’s when EPG support lessens.
On the “are energy companies making a killing”; only if you’re a produce of energy (BG, Shell, EDF etc) who can sell energy at a higher wholesale rate. Energy suppliers still need to buy energy from someone and they are still paying wholesale prices, but are only allowed to charge the EPG price to consumers hence the govt subsidy to keep prices for consumers lower than they would be without support.
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I got lucky then the other week!
Now just need them to sort out our electricity meter and supply an IHD...
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I think my issue is that current wholesale costs are someway below the cap. That's why the Octopus tracker is consistently cheaper at the moment and requires zero EPG support to achieve that.
I suppose the cap is set over a longer term to reflect hedging by suppliers - but right now energy is cheaper than the fixed tarrifs most people are on. I think.
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Kind of, if you just look at the cost of energy alone and not the cost of supply. A similar analogy would be that because oil prices have fallen busses should be cheaper to ride, but there’s a lot more than just the cost of diesel that goes into the cost of a bus journey.
Also the price cap (as it was) was set quarterly as of 2021, and is taken at a point in time looking both backwards at historic prices and forwards based on markets. This is a change to how it was done pre 2021, and yes is there to stabilise the market and prevent large suppliers that are appropriately hedged to recover some of their costs when wholesale prices fall. Otherwise we end up where we were in 2020/2021 with lots of competition, but lots of unstable competition and many smaller firms going bust due to lack of appropriate hedged supply that they are at the mercy of the markets. Whether you agree this is good or bad probably depends if you’re an ardent free market economist or not, but from a consumers point of view having stable suppliers for a key part of their life is probably quite important!
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Energy Suppliers, Suppliers of Energy. Gas / Electric
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@dicki
Still bump up against the following. Have dropped them a line to see what can be done. Wanted to check with the hive mind that there wasn't another issue holding up switching
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