• My smart meter doesn't seem to be connecting to WiFi anymore? Pretty sure the SIM is still working (seems to show 5 bars for that) so is there anything I'm missing with the WiFi not working?

  • Pretty sure most don’t connect to (home) WiFi. It’s all done via the sun card and the connection from your meters. If you haven’t already, try moving the display unit closer to see if it re-establishes a connection?

    If from the meter itself, check nothings fit in the way/anything has changed. Sometimes it can just be the network provider changing something which is annoying. If you know what network the sim uses then could always do a coverage checker.

  • Also don't think the meters themselves connect to WiFi directly, the IHD acts as a hub for that.

    My meters been offline since last Jan. Took much bothering of Bulb to be told that this isn't actually the supplier's responsibility and they're managed by the Data Communications Company. On three occasions Bulb sent a request for them to be rebooted (which farcically takes 'up to five weeks') but no joy.

    Bit of googling suggests it's a large scale problem with a backlog of meters that need fixing. I figured a while back that there was no point trying to get Bulb to do anything more, am waiting for the Octopus switch to happen and will try pestering them.

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