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We are dealing with the people that shot down MH17. Diplomats can not guarantee anything.
I did some filming with a Malaysian diplomat last Friday. Had no idea that Malaysia has a neutral stance on the war and everything to do with it, despite MH17.
She reckons it's more of an Asian way of thinking - shit happened, you can't change it and retaliation wouldn't fix it so it's better to be pragmatic.
I find that quite mind boggling - imagine if that had been a US plane.
Obviously - diplomacy is the main thing that happens in embassies.