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doubleodavey

I've just got an email from a company regarding an order placed in Sept 22, saying that the payment was never taken due to an administrative error, and to get in touch to either pay it or return the goods for a refund.

Do I ignore it? Or will they send debt collectors to get my daughter's £20 coat?

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gbj_tester in reply to @doubleodavey

return the goods for a refund

A refund of what? Did they take the payment or not?

If you placed the order and received the goods, then you have to pay them the agreed price. That's the most basic meaning of a contract for sale/purchase.
The extent to which they will attempt to enforce that is obviously limited in the context of a debt of £20, but if they sell it to a collection agency then the agency can add it to your dossier held by credit reference agencies, which is more trouble than anybody needs for £20

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doubleodavey in reply to @gbj_tester
Sorry not a refund. A calling off of the debt hounds. I can't see if I paid or not - it was nearly 6 months ago, and I don't which one of several payment methods were used. I'd better give them a call

text below
I am very sorry to inform you that we were not able to take payment for your order. This was due to a system error which meant that the authorisation of funds expired on our system before we were able to charge you. We do apologise for any inconvenience that this may cause for you.

We would advise you to check your statement to confirm this.

Should you wish to keep the item(s), we would need to process a recharge. The recharge can be processed in two ways:
1. You can provide your PayPal email address and we can request the funds this way.
2. You can respond to this email with a suitable time to call and we can take your card details over the phone.
Alternatively, you are more than welcome to return the item back to our warehouse through the following link. Just let us know once the item has been returned so that we can note this on our system. Please do let us know how you would like to proceed, and we can assist you further.

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