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Any main dealer is a shambles now, my dad has a jaguar and during covid the main dealer came picked it up for a service. On returning they crashed it, said no worries well fix it all.
2 weeks ago he get a text saying this person is claiming your insurance for an accident you were in, calls direct line tells them the situation and then goes to the main dealer and he cannot speak to anyone they all hide like rats.
So he's passed the buck to DL and they have said they will sort it, but a shambles of a situation in all.
konastab01
Woah I'm impressed you were able to phone a main dealer and actually speak to someone. Good on you for kicking up a fuss, not many people would and that's what they count on.
Audi have had my car for 2.5 weeks and it looks like I'm going to have to drive over and get an update in person ffs. I once tried to buy a honda bike from honda swindon and it felt impossible so told them to leave it. Wtf is with main dealers and how do they make money.
Lesson is, find a good independent I guess.