Bought a light from them - RN1500, and the mount broke in the first five minutes of the first ride out with it.
They didn't respond to my contact form email and are now ignoring my messages on Instagram after insisting I send the light back to them.
I've asked for a replacement mount and even offered to buy one, but a. they first off insisted that I send the whole light back, which seems mad for a small replaceable part and b. actually said they weren't even sure if they had a replacement mount, which seems absolutely mental to me.
So, bought with a debit card via PayPal. Anyone know what the best options are? Or maybe know of a person that works there/a contact number I can actually talk to a human at?
Dredging this up.
These guys seem to be at it again.
Bought a light from them - RN1500, and the mount broke in the first five minutes of the first ride out with it.
They didn't respond to my contact form email and are now ignoring my messages on Instagram after insisting I send the light back to them.
I've asked for a replacement mount and even offered to buy one, but a. they first off insisted that I send the whole light back, which seems mad for a small replaceable part and b. actually said they weren't even sure if they had a replacement mount, which seems absolutely mental to me.
So, bought with a debit card via PayPal. Anyone know what the best options are? Or maybe know of a person that works there/a contact number I can actually talk to a human at?