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Yeah we have a similar problem with Octopus, we've just moved house and despite us having a smart meter, they're charging our DD based on estimates. Estimates which are obviously based on historical data for the property which before us was lived in by a family of 4, its just 2 of us living here now both working full time so we are being massively overcharged on the estimates.
They told me that the estimates are only readjusted once a year, so basically we'll have a year of massive overcharging I assume.
Jameo
After raising a complaint (which was hilariously deemed ‘resolved’ before I’d even had a chance to respond to the irrelevant copypasta sent by an agent with a thirst pic selfie attached to her email) and threatening with ombudsman and press, Bulb finally ‘readjusted’ my bills, silently, with no acknowledgement or apology.
I’m however now left with no way to adjust my direct debit amount to anything lower than £780/month lol