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I’m however now left with no way to adjust my direct debit amount to anything lower than £780/month lol
Your bank may be able to help. I had a problem years ago with a registered DD taking more than they should and my bank (Barclays) was able to put a limit on the amount they could take with the DD.
Greenbank
After raising a complaint (which was hilariously deemed ‘resolved’ before I’d even had a chance to respond to the irrelevant copypasta sent by an agent with a thirst pic selfie attached to her email) and threatening with ombudsman and press, Bulb finally ‘readjusted’ my bills, silently, with no acknowledgement or apology.
I’m however now left with no way to adjust my direct debit amount to anything lower than £780/month lol