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After raising a complaint (which was hilariously deemed ‘resolved’ before I’d even had a chance to respond to the irrelevant copypasta sent by an agent with a thirst pic selfie attached to her email) and threatening with ombudsman and press, Bulb finally ‘readjusted’ my bills, silently, with no acknowledgement or apology.
I’m however now left with no way to adjust my direct debit amount to anything lower than £780/month lol
ectoplasmosis-
I’m however now left with no way to adjust my direct debit amount to anything lower than £780/month lol
Your bank may be able to help. I had a problem years ago with a registered DD taking more than they should and my bank (Barclays) was able to put a limit on the amount they could take with the DD.
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On some companies I’ve got around that by cancelling the direct debit and it’ll let you choose a new amount when you set it up again.
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Yeah we have a similar problem with Octopus, we've just moved house and despite us having a smart meter, they're charging our DD based on estimates. Estimates which are obviously based on historical data for the property which before us was lived in by a family of 4, its just 2 of us living here now both working full time so we are being massively overcharged on the estimates.
They told me that the estimates are only readjusted once a year, so basically we'll have a year of massive overcharging I assume.
Greenbank
grams
Jameo
@ectoplasmosis we are stuck in this bullshit back and forth with Bulb with incorrect or estimated readings even though we have a smart meter.
Every month we get an estimated bill and we then waste an hour of ours lives trying to get them to accept an actual reading. Then they send back a different fucking estimated bill!
It’s not on the scale of yours in terms of £££ but it’s very frustrating.
When do Octopus actually take over Bulb proper?