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After raising a complaint (which was hilariously deemed ‘resolved’ before I’d even had a chance to respond to the irrelevant copypasta sent by an agent with a thirst pic selfie attached to her email) and threatening with ombudsman and press, Bulb finally ‘readjusted’ my bills, silently, with no acknowledgement or apology.
I’m however now left with no way to adjust my direct debit amount to anything lower than £780/month lol
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I noticed on my last Bulb bill they said it was based on estimated readings and then reading on saw it was actuals. Not quite sure why.
ectoplasmosis
aggi
@andos
@ectoplasmosis we are stuck in this bullshit back and forth with Bulb with incorrect or estimated readings even though we have a smart meter.
Every month we get an estimated bill and we then waste an hour of ours lives trying to get them to accept an actual reading. Then they send back a different fucking estimated bill!
It’s not on the scale of yours in terms of £££ but it’s very frustrating.
When do Octopus actually take over Bulb proper?