You are reading a single comment by @Soul and its replies.
Click here to read the full conversation.
-
Woah I'm impressed you were able to phone a main dealer and actually speak to someone. Good on you for kicking up a fuss, not many people would and that's what they count on.
Audi have had my car for 2.5 weeks and it looks like I'm going to have to drive over and get an update in person ffs. I once tried to buy a honda bike from honda swindon and it felt impossible so told them to leave it. Wtf is with main dealers and how do they make money.
Lesson is, find a good independent I guess.
Haggis
@Soul
Had to have an argument with Lind Motorrad this morning.
They had my bike in yesterday / overnight. Called me last night to say they'd found the issue; loose battery terminals. Hooray I guess. Had to wait overnight as it had a gearbox software update (!) as part of a global recall.
Called them this morning to check it was ok to pick up and they said the the run around this morning presented the same issues so they'd had another look (why they didn't do this yesterday, who knows) and had discovered the front ABS sensor had completely worn through. It was rubbing against the wheel. Non-warranty issue; £220 please and thanks. The guy said that whoever fitted the tyres installed the wheel incorrectly and this caused the problem.
No prizes reader for guessing who installed the tyres...
I said this on the phone and his last words were: "that changes the situation - we'll sort it out"
So I ride my loan bike 40 mins to Welwyn Garden City to collect the bike only to be presented with a £140 bill for labour to discover the issue as they'd found the loose battery terminals. Cheeky fuckers.
Anyway, I had an argument with them for 20 mins about how I would never have brought it in for an investigation into loose battery terminals if the ABS sensor hadn't have worn through and killed the electronics. He seemed not to understand so I said I was happy to pay the £140 if he refunded me the extortionate £176 charged for fitting the tyres at the last service.
Bill was zeroed and I left.
TLDR: Don't trust a BMW franchise dealer to know how to install wheels on BMW bikes properly.