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I suppose you could take the daily rate of calls calculated over a 24 hour period (say 1000 calls) then divide this by 24 to get an hourly average 41.6 per hour. If your line is actually only open 8 hours per day then you could claim to always experience an actual call volume (125 per hour) above the average .
That would be a clearly misleading misuse of the numbers but I’ve seen worse. But probably more likely that no one actually cares what the stupid message says.
ewanmac
I must be missing something. The period of time used to determine the average is by definition a subset of "always".