Internet problems for Virgin Media customers

We have FTTP...then copper to the actual flat.

21 minutes (spread over a 15 minute call where they offered a crap deal and I told them I was leaving and a call the next day where they called me to offer a decent package).

Got it down from £125 a month to £100 a month on the first call and then £65 a month the next day. Same price as my previous contract (with no price rise).

They flaked the other day and now are messing my Flanders viewing. 35M down on a 100MB service. I'm going outside and cutting cables on all the other flats unless I hear Flanders on.

Does anyone have experience with G. Network? They've just been digging up the road, so I'm hoping I'm going to have a fibre option that isn't Virgin in the near future. Hyperoptic have been saying they've got council permission and are coming soon for about 3 or 4 years (it feels like it) so I've given up waiting for them.

There was a user here who worked / works for Virgin but I can't remember the user name. Can anyone else?

I've been doing a house renovation for a while and the cable that goes from my hub to the wall has gone awol.

Managed to actually speak to someone at virgin beginning of last week but the promised 5 day date for receiving a new cable has come and gone.

Don't really fancy going through this again so virgin guy if you're still here I need your help

https://www.amazon.co.uk/s?k=rg6+coaxial+cable

Thanks for this. I'm assuming it's the RG6 bit that's important and I just choose the most appropriate length?

Heyup, it's me. I'll DM you.

Thanks @yafe much appreciated.

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They're going to jack prices £9 per month soon. Is there any no-contract broadband-only plan cheaper than the £53 or so I'm paying for TV, landline, broadband? I've had a look on their website and the broadband only plan with no contract is 50 by itself. Seems like you're fucked unless you're on some stupid 18month contract.

Failing that. Any other decent options to move to that won't lock me in and won't keep jacking prices? I've already dropped Virgin down from 80+ to 50+ but they're pushing back up again and I haven't got time for that.

these guys just connected our building and offer rolling contracts, no idea if they are good but I am going to try it out.

https://the4thutility.co.uk/

I called them and pretty swiftly got my £20 a month increase down to £3 a month.

No new contract.

My broad band and internet was due to go up by £7 so I called and dropped the land line and ended up with a deal that was a bit more than a new customer but £6 less than I'd been paying and £15 less than with the landline. And £30 less than it would have gone up to in June when a previous discount runs out. Given that I make about 2 or 3 calls a month on the landline I should have dropped it ages ago.

I have a landline phone and it hasn't been plugged in for maybe 2 years. Annoying because I need to call these arsehats on it to discuss this contract. I have to move a bookcase to install the phone again.

Yeah, will call them and see what they can offer. Problem is I expect them to only do deals on 18 month contracts, rather than rolling and I don't want to lock in for that long for reasons.

We just renewed. Took the shorter term as I don’t trust Virgin, but sadly they are the only option here.

Has anyone just thought "fuck it" and gone full 4G/5G at home?

This one is near half what I'm paying, but 18m contract:
M125 Fibre Broadband
132Mbps
£28.50 a month †
Your Virgin Media Price
£28.5 a month†. 18 month contract.
Price from month 19 currently £44 a month†.

Reports of a nationwide outage this morning, with their website down and mobile app experiencing issues.

Yup. Can confirm everything’s fucked.

I appear to be one of the lucky ones.

Seen suggestions that the fact I'm using a different DNS server may be why it is still working for me.

It's working for me now.

Definitely inspiring me to pay them an extra 9 quid a month...

Seems to be back for me

'Is anyone else's Virgin down?' is a constant question on our street WhatsApp, which would be excusable if you couldn't get both Community Fibre and Openreach options on our road.

I had it in 2010 and it was unreliable then and is now 13 years later - can't understand why anyone stays with them if there are other options.

If anyone wants to ditch 'em for Community Fibre my referral link will get us both a £100 Amazon voucher, apparently...
https://www.communityfibre.co.uk/friends?referral=K0yiomSDm8

I have. Was supposed to be just 4G, but I sit at about 300/70mbps up down 5G 95% of the time. Ping is a bit higher than I’d like, but I can game if I wanted to.
I’ve been surprisingly happy and customer service has always been pretty good.
I’m with Three, formerly Relish. Not sure on coverage where you are though.

This is the first time mine has been down since early 2020. It's super reliable where we are.

I think we're the exception though as we're a small (19 house) cul-de-sac with a whole Virgin cabinet to ourselves.