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I've thankfully forgotten some of the details, but we went on holiday in Florida and had purchased insurance separately. They told us it wasn't valid because we lived in NYC and couldn't take the car unless we bought their insurance, then they served the rest of the people. They also told us you couldn't pay the tolls without their overpriced gizmo.
This was late. We got to our hotel by transfer so late that our booking had expired. Thankfully the guy at the front desk found us another room. I then had to stay up on the phone and cancel the car booking for a refund and book with another hire company - who were effortless when we collected the next day. I think I got to bed around 4 or 5am and we left after work.
It was at quite a stressful time in our lives, in February coming out of a rough New York winter and was meant to be a short break somewhere sunny to relax. My hate is still very real.
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hugo7
Yep, greenmotion are cunts. Dirt cheap hire but appalling wait times and inevitable bullshit charges for ‘tyre damage’.