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I contacted British Gas for my mum, to upgrade her to smart meters, appointments available to change both the gas and electric over within 3 weeks.
I have no idea what UW are playing at.
We did use the cashback card thing that they offered quite a bit, but Octopus should save us tonnes of money with the provision on EV/solar tariffs.
Acliff
Bernhard
Moved from UW to Octopus as well, major difference in customer service, moved over in August last year and they still haven't closed my account properly.