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Moved from UW to Octopus as well, major difference in customer service, moved over in August last year and they still haven't closed my account properly.
Bernhard-
I contacted British Gas for my mum, to upgrade her to smart meters, appointments available to change both the gas and electric over within 3 weeks.
I have no idea what UW are playing at.
We did use the cashback card thing that they offered quite a bit, but Octopus should save us tonnes of money with the provision on EV/solar tariffs.
Acliff
Switch to Octopus due to better provision of tariffs for solar export and EV charging on Saturday.
Called yesterday (Monday) as requested by them to ask about updating the meters to gen 2 and replacing the faulty meter.
Got an engineer coming to replace both meters on Monday 30th Jan.
Very impressed, but also livid at my previous supplier (utility warehouse) for being fucking useless.