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@BCarley
Had some really good customer service from Rapha where I couldn't figure out how to apply some store credit to my order that I simply had to purchase before the sale ended. Sent them an email and they retrospectively applied it.
Not looking forward to Evri, of Hermes fame, bungling the delivery but from a technical point of view, having systems that are able to partially refund customers based on a voucher for a refund before the customer has recieved the order is very impressive.