Bikes on trains in the UK

Yeah the one issue I had recently with them was visiting the Avanti ticket desk in person and they simply said that online refunds had to be done online and they couldn't do anything to help 🙃

My last tickets were bought at the ticket desk at euston due to my doubts about the bike booking system (see other thread) but I paid with a credit card and got the refund sorted online to my bank. Meant that my journey plus loaded bike London to the north cost me just a tenner. In truth I don't mind much if my trips with them are a bit delayed - 50 per cent or 100 per cent back is a result. I don't do trips where their screw-up could cause issues with a connecting train from another company as on an economy ticket I could totally lose that second ticket. I cycle to my destination at the other end.