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- at least via web page.
Yeah the one issue I had recently with them was visiting the Avanti ticket desk in person and they simply said that online refunds had to be done online and they couldn't do anything to help 🙃
- at least via web page.
Squaredisk-
Yeah the one issue I had recently with them was visiting the Avanti ticket desk in person and they simply said that online refunds had to be done online and they couldn't do anything to help 🙃
My last tickets were bought at the ticket desk at euston due to my doubts about the bike booking system (see other thread) but I paid with a credit card and got the refund sorted online to my bank. Meant that my journey plus loaded bike London to the north cost me just a tenner. In truth I don't mind much if my trips with them are a bit delayed - 50 per cent or 100 per cent back is a result. I don't do trips where their screw-up could cause issues with a connecting train from another company as on an economy ticket I could totally lose that second ticket. I cycle to my destination at the other end.
loadedcyclist
Avanti to their credit are very good on refunds these days - at least via web page.
All very easy - over Christmas I got half a fare back because of a +30 mins delay, and not too long before that 100 per cent back as over an hour. The process is very easy and they give you a quick decision and then pay to BACS if that is what you want - none of that old "rail voucher" nonsense. I would always pay for tickets with them using a credit card, plus take digital pics of tickets pre travel so you definitely have them. They need pics of them.