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Squaredisk in reply to @damitamit
Maybe use the Avanti app, it has cycle reservation option, I use it for other companies not just their network. Might make refund tricky, but they all do their best to screw you on that anyway.
Avanti to their credit are very good on refunds these days - at least via web page.
All very easy - over Christmas I got half a fare back because of a +30 mins delay, and not too long before that 100 per cent back as over an hour. The process is very easy and they give you a quick decision and then pay to BACS if that is what you want - none of that old "rail voucher" nonsense. I would always pay for tickets with them using a credit card, plus take digital pics of tickets pre travel so you definitely have them. They need pics of them.
Maybe use the Avanti app, it has cycle reservation option, I use it for other companies not just their network. Might make refund tricky, but they all do their best to screw you on that anyway.