Yes the lever is very floppy and needs to be pulled right back to engage the caliper
It’s a known issue, the piston gets stuck. A relatively easy fix if you’re mechanically minded. Take a look at this vid from SRAM themselves. I find the hardest part is reinstalling the circlip at the end.
https://youtu.be/z36N0M1sWw0
@Sam started
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Yes the lever is very floppy and needs to be pulled right back to engage the caliper