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Have you told them it doesn't appear to be giving any readings and you intend your bill to be zero until such time as it's fixed?
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With regards your gas meter.
Eon next took 4 months to send an engineer to look at my faulty meter, by which time I'd moved out.
If it has worked in the past, just estimate your own usage and pay accordingly, or just clock up huge credit (direct debit payment) and don't worry about it so much.
I only paid electric from August 22 onwards, they estimated my final bill for gas off 2021 usage.
Not much you can do really.
Grumpy_Git
jontea
@Acliff
Anyone having issues getting a electric/gas smart meter installed or replaced?
I seem to be having major issues with this, my current provider (who are proving to be shit) have said that faulty smart gas meter replacements are seen as low priority and they currently have no installation date.
We advised them of the issue in 13th October.