-
If the service really was as bad as many say, consumers would boycott brands that use them.
Apply this logic to the U.S. health industry. Or privatised essential services in this country. Or the music industry pretty much anywhere. The gap between what the putative end customer would really like or want (if they even had the opportunity to hear about it) and what is convenient for the producer to provide can be huge. The producer normally wins.
I studied economics formally, for a bit (was pursuaded I had other talents). When you're introduced to the concept of the perfect market, one of the first things that you're told is that it doesn't exist.
itsbruce-
Apply this logic to the U.S. health industry. Or privatised essential services in this country. Or the music industry pretty much anywhere.
To the extent these markets fail they fail in quite different ways to delivery, don't they? The market failure in delivery is really an externality problem, i.e. you the consumer are sort of a third party to the bargain between the retailer and the shipper.
NickCJ
Its still a key part though, but I understand and agree with your point.
Its just weird that one of the most grumbled about companies in the country is expanding so quickly with little or no customer backlash. I suppose what I'm trying to say is similar to wha you just said 90+/100 successful deliveries is enough to make Evri's customers customers accept their bullshit. If the service really was as bad as many say, consumers would boycott brands that use them.