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Evri has a lot of customers, some of whom (e.g. Amazon) are in quasi-monopoly positions. In that situation, the happiness of Evri's recipients is not the most important factor.
Its still a key part though, but I understand and agree with your point.
Its just weird that one of the most grumbled about companies in the country is expanding so quickly with little or no customer backlash. I suppose what I'm trying to say is similar to wha you just said 90+/100 successful deliveries is enough to make Evri's customers customers accept their bullshit. If the service really was as bad as many say, consumers would boycott brands that use them.
Stonehedge-
If the service really was as bad as many say, consumers would boycott brands that use them.
Apply this logic to the U.S. health industry. Or privatised essential services in this country. Or the music industry pretty much anywhere. The gap between what the putative end customer would really like or want (if they even had the opportunity to hear about it) and what is convenient for the producer to provide can be huge. The producer normally wins.
I studied economics formally, for a bit (was pursuaded I had other talents). When you're introduced to the concept of the perfect market, one of the first things that you're told is that it doesn't exist.
itsbruce
Evri has a lot of customers, some of whom (e.g. Amazon) are in quasi-monopoly positions. In that situation, the happiness of Evri's recipients is not the most important factor.