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That's not even true for the same store. I had to get a Tesco home delivery recently because
something I wanted was never in stock in the store.
Same thing with trying to piece together the ingredients for a potting mixture, multiple visits to the store even with checking their stock online didn't work, had to bin my cuttings.
Stores were dying before the pandemic and with the problems they have now it's worse.
sohi-
High St retail was on the way out for years and all retail died when Maplins closed.
RIP Maplins.
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It was just a silly generalisation.
But I do know people who will quite happily pay £x to get something delivered where it can be obtained for less in a local shop, and then complain about the time it takes for delivery whilst sitting on their arse and doing nothing whilst also complaining about how they don't have any time to do any exercise because they have to be in so they don't miss a delivery.
hippy
Greenbank
Many people are just stupid and will pay £2.99 to get an £10 item delivered rather than buying it nearby for £12 with no delivery costs.
(The time they save doing that is often used up by chasing shitty couriers for said delivery too.)