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Evri has a lot of customers, some of whom (e.g. Amazon) are in quasi-monopoly positions. In that situation, the happiness of Evri's recipients is not the most important factor.
Its still a key part though, but I understand and agree with your point.
Its just weird that one of the most grumbled about companies in the country is expanding so quickly with little or no customer backlash. I suppose what I'm trying to say is similar to wha you just said 90+/100 successful deliveries is enough to make Evri's customers customers accept their bullshit. If the service really was as bad as many say, consumers would boycott brands that use them.
Are you always this grumpy with people who aren't as knowledgeable as you?