They are shit. 2 parcels lost / destroyed of the last 4 times I’ve used them (3 of those times someone sending something to me). Can’t even speak to a human to follow up. I’ll only use them if booking through a third party who insures the contents and they can deal with it
If Evri really were that bad, surely their business wouldn't be growing so much?
I think there's an element of good old British grumbling to it too. That and their service is very variable.
I've never had an issue with them. Lucky I know but perhaps shit experiences are actually in the minority.