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the agent loses a £10k commission because of it.
The agent always gets their commission, it's just a matter of time. They know a certain amount of agreed sales will fail, so they are happy to make £350 or so as a kick-back on recommendations because they know the sale might not make it this time anyway.
As long as each thing they do has some profit in it, they are happy to do it.
Shit system stacked with shit-cunts.
Howard
@Hefty
What you usually find with firms recommended by brokers and agents is that they’re really keen at the start of the relationship then get complacent and/or too busy.
They will often pay a couple of hundred quid back to brokers and agents for recommendations but that’s not enough of an incentive if they’re shit and the agent loses a £10k commission because of it.