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Very much this.
Compared to estate agents and mortgage brokers and also other aspects of legal work they charge way too little.
Most of the time they also get paid even if the sale/purchase doesn’t complete so their financial incentive is lower and ability to staff up properly lower too.
There are good ones out there, but it’s a definite minority.
Hefty
I think it's a consequence of the nature of the market though isn't it? They get paid very little for legal work - really hard to see how it is profitable for resi conveyancers if they spend as long on each house as the buyer / seller would like. It's likely to be what - a couple of grand max? That doesn't buy a lot of legal hours to analyse and advise on stuff.
Fwiw I've used the same firm for two purchases and one sale and other than a couple of moments where they weren't available when we wanted, have no complaints