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@Familyman
I've been struggling with my GP surgery over recent months. After 7 different NHS appointments all with different doctors I decided to see a private GP. The NHS doctors just didn't have any time for me.
I rate the 111 service ahead of my GP surgery now, but they appear to be working in a different world to the rest of the NHS. They (I believe correctly) advise the right course of treatment, but the care they advise you to seek simply isn't available.