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it just gets added as credit to your account
My supplier gives me a monthly credit to my bank account for the government bit.
They also direct debit too much and have just decided a need a £1700 credit.
jellybaby-
With Octopus when I moved house I didn't bother setting up a DD and now just pay bills as they come in. They don't seem to care as long as it's paid within 14 days. Saves me the high DD hassle. It works for me because I know I don't need to have an energy "savings account" for winter like they try to sell you as the benefit of a high DD.
Haggis
Yeah it's before the government help, it just gets added as credit to your account.
Octopus bills are very sporadic, I sometimes get bills for 1 week and sometimes 1 month.
Worried my elderly neighbour is going to freeze to death. Even with the help £5/6 day on gas is a lot.