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Hefty
I don't think you're wrong. This is the kind of thing I was hoping for advice on. If the LL doesn't cough up - which from his POV is reasonable given he's just had an expensive week of repeated emergency plumbers visits (from what I gather he 'doesn't believe in insurance') - then I guess I'll just have to suck it up.
Seems like absolute BS that I can be paying through the nose on a flat where heating and hot water are included and I have no recourse to a 'refund' if those items aren't provided. Any other comparable scenario where a paid-for service is not rendered would be a cut-and-dry case in my favour.