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Its not unusual for a shifter to not engange if there is no resistance to the cable so i assume you mean you are pulling on the cable while shifting but it still wont click..
Then you would need someone to look at it :/ try to make sure it still behaves the same with the hood off so you are certain its not some annoying easy fix..
badboybjorn
miloas
No, not at all. It'll pull the cable, but won't click into place at all
This is 12 speed chorus and is brand new out the box, so I'm hopeful isn't a fault. I've also just installed the cables and internal routing etc., So really hoping I don't have to redo that!