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Mr_Smyth
We had a chat with the forum's favourite, Mike from Crystal Clear on 2nd November.
It was great, he was really nice, very useful advice etc. Promised a follow up email by the following Friday (11th).
Nothing.
A few days after this, my wife emailed him again, a friendly one just asking if he could send over one of the bits he'd mentioned.
Still no reply.
His reputation on here speaks for itself, his online reviews are all excellent, but I can't recommend him based on our experience.
Even if he's been taken ill or gone on holiday or something, you'd hope a colleague might email his clients.