Warning! - Home Delivery Network and or Yodel - Do not use!

You are reading a single comment by @PhilDAS and its replies. Click here to read the full conversation.

•

bigshape

according to the CAB - https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/

If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you.

If the seller used a courier, they should chase the courier to find out what’s happened to your order - it’s not your responsibility.

what's their excuse for not offering redelivery or a refund?

•

PhilDAS in reply to @bigshape

what's their excuse for not offering redelivery or a refund?

They're following up with evri and that I must be patient

•

Scilly.Suffolk in reply to @PhilDAS

That's just straight-up bullshit: they contracted with the courier, not you.

But you already know that and I expect they do to and DGAF.
•

MCamb in reply to @PhilDAS

Takes months. I sent two frames up to m_v and thank fuck I used parcel2go, who handled all the insurance and chasing of evri for me when they lost them. They drag everything out for as long as possible.

I don’t think evri ever even responded to them.

About

Avatar for PhilDAS @PhilDAS started