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@squidink
DHL really fucked up a delivery recently on a cake I ordered for my dad's memorial service. As it was on a Saturday I requested a Friday delivery to my mum's house with the bakery, who duly made the cake and gave it to the courier on Thursday. Friday comes around and I check the tracking only to see 'unexpected delay, we will deliver next working day'. I was already pretty annoyed that it was gonna be missing from the spread but we had loads of cakes anyway, so I thought at least maybe we could all get a slice before going home Monday.
Monday there's still no sign of it and we have to leave, so I make a note to complain to someone when I get back. My mum messaged me the next day to say they'd turned up, left the box in the rain outside the door and left when she was out shopping, so the cake was totally ruined anyway. It had an instruction on the label to leave it with her neighbour if she wasn't in but that didn't happen. Luckily the bakery was very honest and upset about the whole thing so promptly refunded me when I sent pictures of how my mum found it.