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Could DIY if the new position can be achieved with the existing amount of cable (external wall to slightly-closer-to-the exchange external wall). Long drill bit, few cable clips and repositioning of the internal box.
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BT it done by the book I think.
Though it’s v easy to DIY it. I moved mine 10m at my last place from the lounge to the cupboard under the stairs by running some Cat5 under the floorboards and only terminating 2 pairs
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You to through your service provider, you don't have a contract with BT Retail or BT Openreach. Expect it to be expensive and slow. I'd move it myself.
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Put a Mastersocket 5c in when you replace it
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We have a BT master phone line socket in an awkward place on the window sill - I’d like for this to be moved into the cupboard with electrics etc. we can then run some cable from here for wired connections in more sensible places. Do I go through BT or through my service provider (zen internet)?
This is called an NTE Shift. Your provider will charge you to do it, if they're sensible. If not you can get one by the back door by switching provider and requesting an appointment to move the NTE. And yes, get the latest version with the digital voice input as everything'll be going down taht route sooner or later.
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DIY? I ran mine through the roof and down a new stud wall in the middle of the house.
Punchdown is built into modern sockets. Cat5 is cheap and jelly connectors are cheap on eBay as needed.
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@Tenderloin
We have a BT master phone line socket in an awkward place on the window sill - I’d like for this to be moved into the cupboard with electrics etc. we can then run some cable from here for wired connections in more sensible places. Do I go through BT or through my service provider (zen internet)?