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  • “No one likes open-ended unknown costs.”
    no but why agree to pay for them? they had an outline estimate for the work so they should have worded it as “we will pay xxxx towards the upcoming works”.

    “Lesson learned - specify the retention amount upfront next time”

    again that would be for them to outline, otherwise that means trying to get hold of all the consultation documents before you can even put an offer in, in this instance that was neither practical or necessary when they have stated
    “the planned works will be paid for” i take that as saying they will pay for that work to be done, nothing more nothing less.
    You can’t really agree a retention on day one but you can certainly agree a sum to cover the full costs they have said they will pay, we will not settle for anything less.

  • i take that as saying they will pay for that work to be done, nothing more nothing less

    What they have offered is not inconsistent with their statement. If you want the extra credit protection you can fight for it but at no point have they tried to get out of ultimately paying this bill.

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