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Beyond two weeks is definitely unreasonable.
You can’t wash your clothes because their machine broke, a reasonable person washes clothes at least weekly I’d say. Definitely more than every other week - no one owns more than 14 pairs of pants.
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The manufacturers (Beko), seller (AO) and repair engineer (Domex) obvisouly are all impossible to deal with as they're separate entities.
Your contract is with AO, you don't have to deal with anyone else, tell them that and that if they want to deal with Beko/Domex that's up to them.
Have you asked to make a formal complaint/speak to their complaints department? I agree with @Hefty on the timeframe - you need to wash clothes, you can't.
I would be starting a chargeback/Section 75 claim personally. You are allowed to pursue one simultaneously with engaging with the retailer, you're just not allowed to pocket multiple refunds.
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Hefty
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@christianSpaceman
More AO ranting; I got from here (thanks @Hefty) that they're allowed one attempt to fix a washing machine that broke two weeks after the 30 day replacement period ran out. I hate AO so much, and Beko now too!
I've just heard that the part they need from Beko is out of stock, with no date available for it's replacement. The manufacturers (Beko), seller (AO) and repair engineer (Domex) obvisouly are all impossible to deal with as they're separate entities.
Frustratingly, I know already that the guy misdiagnosed the fault (he's replacinig a dryer part, the leak is in the wash cycle), so I actually know already that the part I'm waiting on is wrong.
My understanding is that their one attempt at replacement needs to be in a 'reasonable timeframe'. I don't imagine that part is suddenly going to appear in the next day or so and then it'll be about two weeks since the thing broke.
Anyone have any insight as to what that'reasonable' timeframe might be?