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  • The company has not explained how the message came to be sent out. In its correction, the company said: “We are very sorry, we will check our internal processes immediately so that this doesn’t happen again. Please excuse the error.”

    That wording says bot to me, rather than blaming human error.

  • Yes I read that, but as a complete it-idiot I cannot imagine that's a completely automated system. Seems like an easy excuse imo.

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