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That's weird and annoying, I had an excellent experience with AO earlier this year when our dishwasher stopped working.
It was outside the warranty period by a couple of months and they replaced it anyway, and also wrote off the difference between the rubbish dishwasher and the Bosch replacement.
I was massively impressed at the time - maybe they changed their policy when their supervisor found out how much being nice cost them.
tbc
I've spoken to them (AO) this morning. It's just a really crap customer experience. It took about half an hour. I'm used to just getting replacements if things are broken (I guess due to Amazon), not having to constantly deal with people skipping responsibility. Trying to have a conversation about who's responsible for my case is incendiary because I don't care!
Instead I've had to be in a three way conference call with someone from AO and Beko, and when they started talking about "If this repair doesn't work, we'll get another engineer out to you to diagnose as soon as we can" had to tell them that I wasn't interested in that because "I know my consumer rights (thanks @Hefty) and that they've only got one go at repairing it"; I've never had to resort to that in my life.
They're inevitably going to end up replacing it because they sold it broken and have misdiagnosed the fault. It's just a load of timewasting, pointless faff, BS and loss goodwill up until that point.