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Have family who live remote, zanussi machine from late 80's 90's finally died and part no longer in production for near 20 years so was impossible to repair.
Bought a new bosch average model, maybe £500 from AO. Paid extra for the long distance delivery and fitting and removal of old machine, all normal costs and nothing alarming.
Day 2 machine broke, no signs of life, nothing else on the circuit affected.
Took a month until AO were in the area again to replace. Replaced with new machine, lasted maybe 2 or 3 weeks until same again. But took them a month to collect so then dropped into 'we'll attempt a repair'.
Was maybe 4 months without a washing machine last year due to it. In the end turned out there was a whole batch of bosch machines with a faulty control board that AO had a large amount of so they were just changing one bad board for another several times over.
Got a Beko or another zAnussi (not Japanese production) and its been fine for a year now on same power supply. Had an electrician out who left a machine on it for a week to check for voltage surges incase that was causing it, nope.
BrickMan-
I've spoken to them (AO) this morning. It's just a really crap customer experience. It took about half an hour. I'm used to just getting replacements if things are broken (I guess due to Amazon), not having to constantly deal with people skipping responsibility. Trying to have a conversation about who's responsible for my case is incendiary because I don't care!
Instead I've had to be in a three way conference call with someone from AO and Beko, and when they started talking about "If this repair doesn't work, we'll get another engineer out to you to diagnose as soon as we can" had to tell them that I wasn't interested in that because "I know my consumer rights (thanks @Hefty) and that they've only got one go at repairing it"; I've never had to resort to that in my life.
They're inevitably going to end up replacing it because they sold it broken and have misdiagnosed the fault. It's just a load of timewasting, pointless faff, BS and loss goodwill up until that point.
christianSpaceman
Bought a washing machine that AO fitted six weeks ago and is now leaking.
Firstly, I would avoid AO in the future, they're extremely frustrating to try to deal with.
Secondly, as it's over 30 days ago, according to AO I apparently have to have it repaired rather than replaced. This is entailing calls between AO, the manufacturer Beko and the warranty engineers Domex, which is obviously BS to deal with.
Does anyone know if this insistence on repairs is accurate? The machine is obviously not acceptable quality, and I thought the sales and goods act meant that I was entitled to a replacement. Anyone know?
To be honest, I'm more tempted to just try a credit card chargeback on it than deal with it any further.