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Thanks - that's a very useful link, I was trying to piece it together from several places.
I had their chap come out today and diagnose a gasket on the drying cycle, but that the washing is fine to use. Given I've just run a wash and it leaked, which prompted my looking into chargeback s and the like.
I guess he's misdiagnosed the error, and that will presumably be their one opportunity to fix it.
christianSpaceman-
I guess he's misdiagnosed the error, and that will presumably be their one opportunity to fix it.
Yep. A £150 robo hoover we had broke, they failed to repair it once, then begged for another chance, then offered a refund. I wanted a new hoover. Turned out they’d stopped making the £150 one and had to send me a £350 one as a replacement. Best day of my life.
Hefty
Yes. They’re allowed one go at a repair, so long as it doesn’t inconvenience you too much but if that fails you can demand a replacement.
https://www.lawble.co.uk/claiming-under-the-sale-of-goods-act/