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Yes. They’re allowed one go at a repair, so long as it doesn’t inconvenience you too much but if that fails you can demand a replacement.
https://www.lawble.co.uk/claiming-under-the-sale-of-goods-act/
Hefty-
Thanks - that's a very useful link, I was trying to piece it together from several places.
I had their chap come out today and diagnose a gasket on the drying cycle, but that the washing is fine to use. Given I've just run a wash and it leaked, which prompted my looking into chargeback s and the like.
I guess he's misdiagnosed the error, and that will presumably be their one opportunity to fix it.
christianSpaceman
Bought a washing machine that AO fitted six weeks ago and is now leaking.
Firstly, I would avoid AO in the future, they're extremely frustrating to try to deal with.
Secondly, as it's over 30 days ago, according to AO I apparently have to have it repaired rather than replaced. This is entailing calls between AO, the manufacturer Beko and the warranty engineers Domex, which is obviously BS to deal with.
Does anyone know if this insistence on repairs is accurate? The machine is obviously not acceptable quality, and I thought the sales and goods act meant that I was entitled to a replacement. Anyone know?
To be honest, I'm more tempted to just try a credit card chargeback on it than deal with it any further.