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So we’ve never been notified, it’s just a case of who is now answering inquiries.
But I assume they haven't denied being the freeholder? At some point this starts to look like an absent freeholder situation, which itself doesn't have easy solutions.
If you are eligible and you have enough time you may want to start an RTM process. An "accidental" freeholder might welcome a professional management co (paid for by leaseholders).
It’s a case of the buck being passed until it’s become clear that new owners hold all the power and the business (that we thought they only hold a share of) cannot perform the freeholder requirements. So we’ve never been notified, it’s just a case of who is now answering inquiries.
If it turns out that the original freeholder is actually still our freeholder then maybe they’ll fill out the forms and we can sell the flat.
If they’ve done something wrong, then I don’t know really. We still wouldn’t have known they’d behave like this.