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My wife just read something to this effect actually. Wild if true. They've sent over the LPE1 and 2 forms, whatever they are, but have neglected to sign and date them for some reason, rendering them useless. Chasing the signatures is what prompted a call from the new person from an external LLP rather than their general counsel.
I've taken legal advice on this in the past and that advice was that the freeholder is NOT legally obliged to provide the management pack, even if it is a legal requirement for you as a seller to sell the damn place.
If you get anywhere with your lawyer, please update, would be good to know if the advice I got was bullshit.