• Yeh their warranty only applies when the owner says so.

    My wheels had never been ridden by myself - The bike shop took them for a spin after fitting tyres and cassette etc and noticed the issues and then sent videos as proof. I didn't really mind. I've had issues with Zipp wheels too (hubs being recalled etc). As long as it gets sorted no probs.
    Zed were having non of it though. Just tried to blame the bike shop.

    Part of the problem is it is just a husband and wife outfit so in a situation like this hard to do anything.

    One of the funniest things was that when I was talking to Lee (the owner) about buying he was super responsive, very helpful and happy to chat on phone. When the issues started I couldn't reach him and eventually his wife emailed me to say that due to him having Autism he usually avoided speaking to people. Couldn't make up some of the stuff along the way.

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