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sbbohr
coventry_eagle
Told a customer that his 1 week old Brompton has up and down on the rear wheel and very notable side to side on the front, said we can probably fix it under warranty or he can file a warranty himself, he insists that he'll send it back and get a new one sent out right away.
Q call from Brompton, the video we saw shows the wheels are within our tolerances.
Right, your product, your rules, but wheels like that would not be leaving the shop.
No further exchanges since!