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Yes, got one today.
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I had the email - haven't seen any noticeable benefits (after restarting router) and still can't wait to go somewhere else. Price has risen from 45 when I moved in to 65 within 4 years. It's slower and more expensive with the same provider than my last house (350 speed for 35p/m).
However, I can't be bothered to wait on hold for 6 hours to tell them I'm leaving.
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More likely they had to put a new piece of tin in the exchange because the old unit was end of life/support and your upgrade was a byproduct
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Yeah, they've done this a few times to us over the years.
sohi
CYOA
Alf0nse
hippy
@Scilly.Suffolk
Anyone else had their speed bumped-up by Virgin? Just got an email announcing I needed to reboot my router: gone from M200 to M250 free of charge.
Renewal in the summer was particularly generous (after an unprecedented amount of fuckery).
I suppose the competition is improving...